Are your employees frustrated because of inefficient, non-integrated, and confusing applications that only offer fragmented views of sales opportunities and customer interactions?

Today’s robust Customer Relationship Management (CRM) platforms like Microsoft Dynamics CE, NetSuite, and Salesforce provide the integrated 360-degree view of the prospect and customer you need. With a CRM businesses can track and manage customer interactions at every stage of the customer journey including lead generation, sales, and customer support. 

Implementation success with these platforms requires a comprehensive approach. Diverse Excellence Technology has CRM consultants that can handle any CRM project from defining a strategy and roadmap, to implementation, deploying new features, and ongoing support.

Our CRM Services

  • Practical advice based on our CRM consulting team’s years of hands-on experience.

    Our services include:

    CRM strategy

    Software selection

    Assessments and roadmap creation

    Business case development

    Migration planning

    Implementation health check

    License sales

  • Our services include:

    Configuration

    Platform custom application development

    Version upgrades

    New feature rollout

    Integrations

    Migrations

    Analytics and reporting

    We also incorporate other business-focused skills such as program management, process optimization, adoption readiness, and communication planning to dramatically increase your project success rates.

  • We’re excited to design the right long-term support solution that meets your specific needs.

    Our managed services support:

    Staff augmentation

    Administrators

    Functional and technical support

    Training

    Tier 1 and tier 2 technical support